General Info & FAQ

We would be honored to have you join us! We welcome payment in FULL to reserve your place. Reservations cannot be confirmed until total payment is made. RATES ARE ALL INCLUSIVE & PER PERSON:

• Single rate pertains to one person per bungalow only. Double rate pertains to two people per bungalow only.
• RATES EXCLUDE AIRFARE + ALCOHOL
• Cash + Check payments are welcome!​
• CREDIT CARD PAYMENTS INCUR AN ADDITIONAL 3% TRANSACTION FEE
• BUNGALOWS ASSIGNED AS BOOKINGS ARE ACCEPTED
• PLEASE REVIEW OUR CANCELLATION POLICY IN DETAIL BELOW 

Thank you for appreciating our terms and how we operate, it is all in an effort to create an amazing experience for all involved! 

Cancellations for this event must be made 90 days before event commences with a $500 cancellation fee. No refunds or credits will be made after that time. We ask that you consider your choice wisely as there can be no exceptions on this policy.

Please be sure to book flights that guarantee that you are present for both the opening and closing ceremonies of ARQ. Opening Ceremony is 830pm on Day 1 & Closing Ceremony is 830pm on Day 7, although there will be a class the morning of departures on Day 8. We want to be sure that you receive every last drop of magic that has been created for you!

​For all international flights we strongly encourage you to arrive a day early. This extra day helps with jet lag and making sure travel delays do not cause disruption to your retreat. Our Travel Concierge will be glad to assist you in securing accommodation, should you decide to arrive early and/or depart later.  

You will be greeted by a driver who will collect all guests arriving close to your arrival time and take you directly to Lo Sereno Boutique Hotel via coach or car. The journey will take approximately 35mins. Your Personal Travel Concierge will coordinate your arrival and departures.

Check in is 3pm & Check out is 11am. We will be ready and waiting! 

No Visas are required when traveling to Zihuatanejo. You must, however, ensure that your passport has at least 6 months validity upon returning to your final destination. You must also have your round trip ticket on hand. There are no additional travel fees. 

No Visas are required when traveling to Zihuatanejo. You must, however, ensure that your passport has at least 6 months validity upon returning to your final destination. You must also have your round trip ticket on hand. There are no additional travel fees. 

Everything is already included in your retreat fee so don't worry. If you happen to find yourself away from Lo Sereno Boutique Hotel 10% is customary.

The weather at this time of the year is perfect! That’s why we are going! The days are nice and warm, great for outdoor activities or relaxing. The evenings are balmy and an incredible tropical experience to continue luxuriating in paradise.

Daily Average  25ºC ⎟ 77ºF
High  27ºC ⎟ 81ºF
Low  12ºC ⎟ 54ºF
Sun Exposure  68%
Chance of Rain  6%

There is definitely cell service. Be sure to check with your cell service provider the costs of traveling. We recommend putting your cell phone on airplane mode and using wi-fi to connect with friends of family via Viber or similar applications. 

There is none! Well there IS, but it is minimal. This is an opportunity to let your digital devices go to sleep, so you can wake up!

Everything will be provided for you on-site. Just bring a smile and be prepared to enjoy yourself!

The minimum age requirement is 18 years of age. Stay tuned for our family retreats! 

mypersonaltravelconcierge@nicholaspratley.com​​​ is more than happy to assist with anything and everything travel related. All crucial information will be provided before you leave and you will be met at the airport by our staff upon arrival.